Vacancies: Internal Auditor, Customer Care Executive, Bank Relationship Executive
Our Client is an emerging conglomerate with strong presence in the oil and gas sector and a strategic focus on growing a diversified business portfolio spanning all critical sectors (manufacturing, agriculture, mining and distributive trade etc). The Group is transitioning from largely entrepreneurial to a more institutional governance mode, to enable effectiveness in managing an expanding business portfolio and the challenge of implementing an ambitious growth strategy. These developments have combined to create exciting career opportunities at executive leadership, operational management professional level positions.
Position: Internal Auditor
Ref: P 020 –
- This role makes a significant contribution to the continuous improvement of the Groups business control policies and processes by monitoring, evaluating and promoting compliance behaviour.
Key Accountabilities:
- Assists in planning and participates actively in carrying out routine audit of the Group’s business operations
- Conducts special investigations
- Analyses issues and raises audit queries.
- Prepares audit reports
- Monitors and reports on the implementation of audit recommendations
- Conducts routine and periodic checks on business unit activities
- Participates in the development and implementation of internal audit plans and programmes
- Participates in the review and upgrade of the Group’s business control policies and procedures
- Assesses compliance with laws, regulations and code of business practices
Skills and Competencies:
- The person must demonstrate good knowledge of business drivers and risk/control factors in a multi-business environment, strong analytical skills, ability to communicate effectively and competence in the use of computers do deliver work efficiently.
Education and Experience:
- First degree in accounting, finance and economics or related discipline
- Professional certificate (i.e. ACA/ACCA) is an advantage.
- Minimum of 5 years post qualification experience in a multi-national manufacturer
Position: Customer Care Executive
Ref: P 021
This position ensures that customers receive high quality services and issues are resolved in a timely and satisfactory in line with Group’s customer care strategies.
Key Accountabilities:
- Implements Customer service policies, procedures and standards for all business units of the Group
- Keeps up to date with changes and improvements with the Group’s products and services, and informs customers accordingly.
- Monitors operations in all business units to ensure that customers receive excellent service
- Logs customers’ complaints, and acts to ensure prompt resolution.
- Escalates major customer complaints such as security, theft, accident issues to the Head of department.
- Works with the Human Resource department to organise programmes to train staff on high level customer service delivery.
- Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner.
- Maintains relevant hard and electronic copies of customer files.
- Provides weekly report on all activities to the Head -Customer Care
Skills and Competencies:
- Good under time pressure and able to take and provide feedback in a pleasant and positive manner, the person for this job must have very good interpersonal, problem solving and customer service skills and sound grasps of the Group’s business philosophy, products and services, skills.
Education and Experience:
- First Degree in Marketing, Business Administration or a Social Science discipline.
- Membership of professional bodies in customer care e.g. Customer Care Institute.
- 3 years experience in the customer service function of a similar organisation.
Position: Bank Relationship Executive
This role is critical in ensuring that the Groups maximises benefits from bank related services while minimising cost banking transactions and funding of the Group’s operations:
Key Accountabilities:
- Organises placement of short term Naira and foreign currency deposits including the accounting for the transactions arising
- Prepares short term and long term cash flow, forecast in Naira and dollars for purposes of fund placement and dollar sales
- Acts as the focal point to fund managers for ongoing matters relating to the management of medium term cash surpluses in the Group’s holding accounts with respective banks
- Prepares and presents reports on investment of balances to the Group’s executive leadership as the focal point for sales of dollars to the local banks which includes the total process from invitations to bid through to award
- Handles foreign exchange dealings ( e.g. spot/forward sales of Euros, Dollars etc) using the Foreign Exchange bench tool
- Maintains a system of interest returns and similar markers for performance evaluations and reporting
- Supports the Head of Treasury in updating counter party evaluations (e.g. local banks, suppliers for LCs etc)
- Handles the accounting/reconciliation of all bank related transactions in the business areas under scope of responsibility
- Reconciles all assigned (foreign and local bank) accounts weekly and prepares reconciliation report for GCFO
- Investigates and provides advice on all bank returned payments
Skills and Competencies:
- The individual must have a keen sense of the business drivers with good finance, accounting and relationship management capacity. The person must deep understanding of the banking industry and hands-on knowledge of treasury, foreign exchange operations and corporate finance principles/practices. Good at problem solving and attention to details, the person must also be result oriented and able to develop and maintain on-going business relationships
Education and Experience:
- First degree in Finance. Accounting Economics or related discipline
- Professional qualification (ACA, ACIB)
- Experience: 5 – 7 years post graduation work experience with at least 3 years core banking experience
Method of Application
If you meet the requirements above, please forward your application and a copy of your resume electronically to clientrecruit@ng.pwc.com , quoting the relevant reference code for the position applied at the top right-hand corner.
Application closes 22nd June, 2011. Please not that only shortlisted candidates will be contacted.
