Vacancies: Performance Manager (Service Delivery), Monitoring and Evaluation Officer
OTSD is an office recently developed in partnership with one of the leading development partners in the country with the aim of re-shaping how government functions, re-engineering its processes and systems in order to ensure implementation of government’s developmental programmes in a more effective and efficient manner.
OTSD focuses on quick-win actions that ensure the delivery of the agenda of the administration, and longer term visioning and strategic thinking of various development alternatives that guarantee sustainable and accelerated improvement in the lives of the people. The Office has four key areas of focus: innovation, change management, service delivery, and tracking implementation of government’s agenda across the MDAs. OTSD is based in the South-western region of the country.
OTSD seeks to employ the right candidates to fill in the following vacant positions for a 2-year renewable contract:
Position: Performance Manager (Service Delivery)
Person specification
- Candidates should have Masters degree in an social sciences discipline
- Over 7 years experience working as an Organizational Development manager with bias to Public Sector
- Be able to evaluate, adapt and apply new approaches and technologies to improve service delivery.
Roles & Responsibilities
- Develop policies and (guidelines on service delivery targets across all MDAs and Bureaux
- Develop and implement policies and activities to facilitate the introduction of service charters across the public sector
- Commission training programmes across MDAs to enable the facilitation of service delivery targets and service charter
- Build public awareness of service delivery targets and public consultation in setting targets and measuring performance
- Identify and introduce short term/quick wins to enhance service delivery
- Provide guidance on process steps to strengthen management of service level agreements within MDAs.
- Track the contracting processes to identify processes and systems failure in order to improve the State’s contracting processes
Position: Monitoring and Evaluation Officer
Person Specifications
Masters level education in social sciences or economics and professional certification in monitoring and evaluation systems
Over 7 years experience as an M&E middle management officer.
Roles & Responsibilities
- Development of M&E strategies and systems
- Deploy M&E methods and approaches (including but not limited to the use of quantitative, qualitative and participatory)
- Develop systematic and realistic monitoring and evaluation plans that capture quantitative and qualitative data to report on all indicators in the Government’s Agenda
- Commission baseline surveys for impact assessment of Government policies and Agenda
- Within 6 months of employment, work with the Coordinator (Delivery) to develop operational reporting templates to be used in the quarterly evaluation of MDAs and their implementation of the State’s Agenda
- Document and report on monitoring and evaluation results, lessons learned and best practices by the MDAs for dissemination throughout government and to all stakeholders
- Provide regular reports on progress with the CSTS process
- Recommend actions that might be adopted to accelerate the implement CSTS
Method of Application
In addition to the above, all intending applicants are expected to be very proficient in the use of computers; have good communication skills (written and oral); have good interpersonal skills; be team players; ability to work under pressure; and can work on own initiative with minima! supervision. All application Setters and CVs should be mailed to: OTSD.NG@GMAIL.COM . Application letters must not exceed 2 pages (A4). Any application letter exceeding 2 pages would automatically be disqualified. Deadline for receipt of applications is 4pm, 22nd December 2011. Any application received after the deadline would not be considered. Successful applicants would be contacted by the 31st of December 2011. An excellent competitive salary commensurate to experience and skilIs, and benefits package are available to the right candidates.
