Vacancies: Branch Service Centre Support Specialists, Assistant Facilities Management Specialist
Our client is the regulator and highest policy making institution for the financial services sector. Due to the attendant need to ensure appropriate personnel and capacity to effectively carry out its various statutory obligations within the institution, the Central Bank of Nigeria (CBN) has identified several positions for hire across the different directorates in the organization.
The following are the various vacancies:
Potential applicants for information Technology (IT) specific vacancies (from graduate entry level to experienced hires) are required to fill vacancies within the IT Division- Applicants will be required to hold educational and professional qualifications of a minimum of first degree/HND in Computer Science, Information Technology and related disciplines such as (Computer Engineering, Computer with Economics/Mathematics, Management Information Systems and Electrical/Electronic Engineering). A post graduate degree is an added advantage. Applicants are not expected to exceed and must be confident, self motivated and result-oriented individuals. Kindly apply for following vacancies as detailed below noting clearly on your application the reference for the vacancy you are applying for:
Position: Branch Service Centre Support Specialists: Ref: NEXTCBN/LOT1BCSS
Office: Service Management Division
Role/Code/Description and Relevant Experience
The Branch Service Centre Support Specialist will provide adequate First level support to users of computers, peripherals, networks and office automation systems. S/he will also provide effective user support services for CBN’s IT resources (hardware, network, communication infrastructure with associated applications and business applications systems)
Responsibilities:
- Trucks issues and service requests via phone, e-mail, chat, etc.
- Troubleshoot the end user’s issue and resolve upon first contact, when possible.
- Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
- Provide remote access/VPN support.
- Provide “how to” assistance on all internally supported devices, applications and systems.
- Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate.
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.
- Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.
- Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides.
- Be an advocate for the end user to ensure, he or she receives high – quality and timely service and support from the entire IT organization.
Core Skills:
- Experienced knowledge of IT Service Desk
- Technical troubleshooting abilities
- Excellent customer service skills.
- Adequate knowledge- of networking and Communications (LAN, WAN, VolP)
- Adequate Knowledge of IT security tools like PKI, RSA keon
- Adequate knowledge of CBN enterprise applications like Oracle ERP, T24, CIFTS, eFASS, FIAPPS etc
- Understanding of how the technical infrastructure supports the business
- Strong track record of technology delivery
- Good understanding of maintenance methods and processes
Generic Skills:
- User empathy
- Exceptional leadership and mentoring skills
- Goal orientation
- Good written and oral communication ability
- Mentoring and coaching
- Initiative
- Action planning, Motivating, Analytical mind and strong problem -solving capabilities
- Ability to lead project team in a highly dynamic environment and work under intense pressure
Experience:
- Minimum of 4 years relevant experience, preferably in IT service management. At least 2 years must have been spent in a supervisory role
Qualification:
- A first degree/HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/ Electronics Engineering)
Added advantage:
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA, ITSMF
- Possession of the following certifications is an added advantage: ITIL Practitioner/ Manager, CoBIT – Control objectives for Information and Related Technology: ISEB Specialist Certificate in Problem Management: ISEB Specialist Certified in service Desk and incident Management.
Position: Assistant Facilities Management Specialist: Ref: NEXTCBN/LOT1AFMS
Office: Service Management Division
Role/Code/Description and Relevant Experience
The Assistant IT Facilities Specialist will manage all IT assets in the Bank and plan the maintenance of all IT Assets. S/He will handle all requests for changes to facilities tike Desktop, UPS, Printer, Stabilizer etc and track the utilization and movement of the Bank’s IT assets
Responsibilities:
- Tracks information on all IT assets (hardware, software and peripherals) Bank-wide
- Maintains records for failures of vendors in fulfilling their maintenance obligations for the purpose of surcharging them
- Coordinates the hardware maintenance vendor/supplier relationship
- Manages software licenses
- Manages the tracking of information on all IT assets (hardware, software and peripherals) in the Bank
- Calls IT vendors to request for service maintenance
Competence Requirements
Core Skills:
- Must have an in-depth knowledge of standard Service Level Agreements for IT infrastructure
- Familiar with operating systems platforms such as UNIX, NT, Sun Solar is
- Adequate knowledge of enterprise management tools
- Adequate knowledge of centralized architecture environments
- Adequate knowledge of communications standards and protocols
Generic Skills
- Good written and oral communication ability
- Action planning, Motivating, Analytical mind and strong problem-solving capabilities
- Ability to work independently in a highly dynamic environment with minimum supervision
Experience:
- Post NYSC
Qualification:
- A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
Added advantage:
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA
- Possession of the following certifications is an added advantage: ITIL Practitioner, CITAM Certified IT Asset Management.
How to Apply:
If you qualify and are interested in any of these positions, please send in your CV (as an attachment) stating the reference code of the position being applied for as the subject of the email.
Applicants who hail from the following state Bayelsa, Ebonyi, Yobe, Zamfara, Sokoto, Jigawa, Kebbi, FCT and Taraba are also strong encouraged to apply to fill the various positions with a view to shoring up their representation in the Bank’s work force (from graduate entry level to experienced hires) Finance and Accountancy, Mathematics, Economics, Agricultural Economists, Human Resources, Legal, Supply Chain Management, computer Sciences, information Technology, Electrical Engineering and all other relevant disciplines.
- Economic Policy – NEXTCBN/LOT2A
- Financial Systems and Policy NEXTCBN/LOT2B
- Operations NEXTCBN/LOT2C
- Corporate Services NEXTCBN/LOT2D
Applications should be submitted on or before 20th March 2012 vie email to cbnrecruitment@nextzon.com Note also that all interested applicants must ensure that the following information is clearly stated on the top left corner of their CV’s:
- Name
- State Of Origin
- Age
- Sex
- Job Code
- Role
Please note that only shortlisted candidates will be contacted.
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Tel: +234- 4616765, 4616466 Fax: + 234- 1262 6799 www.nextzon.com
