Vacancies: Customer Service, Human Resource and Administration
We are a Pension Fund Administrator. To sustain and enhance our strategic position, exceptional opportunities exist for ambitious and result driven individuals to join our team of dedicated workforce in the following positions:
Position: Customer Service – PCS004
Grade Alignment: Senior Officer
Qualification
- The candidate must be between 28 – 35 years old,
- Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course.
- 5 years post NYSC experience in related field is compulsory,
- A Master’s degree from a local or foreign university will be a bonus.
Job Description
- Management of the Client feedback process
- Resolution of all customer related queries
- Develop different educational materials and write up’s weekly to send to customers
- Supervision of all inbound and outbound calls received in the department.
- Attend to Clients via the Live Chat platform
- Manage the company Facebook page and resolve all queries logged on the
- page.
- Provide weekly activity reports on all customer service activities
Position: Human Resource and Administration – PHR005
Grade Alignment: Senior Officer
Qualification
- The candidate must be between 28 – 35 years old,
- Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course.
- 5 years post NYSC experience in a Human Resource role is compulsory.
- A Master’s degree from a local or foreign university will be a bonus.
Job Description
- Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
- Identify training and development opportunities
- Provide assistance when conducting staff performance evaluations
- Organize staff training sessions, workshops and activities
- Provide assistance in developing human resource plans
- Monitor staff performance and attendance activities.
- Provide information and assistance to staff, supervisors and Company on human resource and work related issues.
- Provide advice and assistance to staff and management on pay and benefits systems
Method of Application:
All Interested applicants should send their CV’s to: recruitment042012@gmail.com on or before 31st May, 2012. Please ensure that the codes are indicated on the subject field when submitting.
