Vacancies: Human Resources Manager, Customer Experience Representatives, Warehouse Officer
Do you know that retail represents a vast opportunity in Nigeria? Do you know that internet and broadband penetration in Nigeria is accelerating? do you know that retail combined with the power of the internet represents an opportunity to create great customer experience, a system for distributing consumer goods and unbelievable product selection.
We at Konga.com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want (mobiles, consumer electronics, beauty supplies, etc) delivered to their doorstep anywhere in Nigeria. We are a driven focused and well-funded company looking for super-talented people. The people we hire believe in the rise of the Nigerian middle class, are in awe of the impact of technology and believe that the only way to predict the future is to invent it.
Position: Human Resources Manager
Job Summary
- Recruiting and staffing
- Organizational departmental planning
- Performance management and “improvement system
- Organization development
- Employee on boarding, development, needs assessment and training, policy development and documentation
- Employee relations, company-wide committee facilitation, company employee and community communication, compensation and benefit administration.
- Employee safety, welfare, wellness and health
- Charitable giving and employee services and counselling.
Requirements
- B.Sc Minimum, M.Sc preferred 3 years minimum experience in said field.
- Managerial experience
- Ability to work under pressure
- Someone who is performance driven.
Position: Customer Experience Representatives
Job Summary
- Receives customers’ requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Searches company records to fulfill customer requirements
- Traces status of orders.
- Resolves customer questions related to orders, takes orders as needed
- Writes up order, mails catalog, samples, and similar data to customer, as required.
- Responds to customers’ requests via telephone or mail, using available resources.
- Contacts customers to ascertain data omitted on orders.
- Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data as required.
- Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.
Requirements
- One (1) year’s experience.
- Knowledge and ability—English and grammar.
- Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
- Ability to compose correspondence.
Position: Warehouse Officer
Job Summary
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, processing orders
- Operating mechanical and IT systems Liaising with customers experience team and other departments.
- Effective picking and packing of items.
- Ensuring compliance with ail Safeguards warehouse operations and contents.
- Participation in physical counts; reconciling with data storage system.
Requirements
- Ordinary or Higher National Diploma
- Candidates with qualification In distribution, logistics, transportation, management, business studies or retail management.
- Relevant experience can be useful, particularly any teamwork experience.
How to Apply:
Interested candidates should fill applications form at http://careers.konga.com
Submission of Applications closes 15th February, 2013
