Vacancies: Business Customer Care, Business Unit Operations
(MFI Office Solution and MFI Enterprise Solution is one of Sub-Sahara Africa’s leading providers of document imaging, printing solutions, financial solutions, ERP and telecoms systems.
mfi Office Sections broad solution offering includes office printing and copying systems, high speed digital production printing and copying solutions, wide format printing Solutions, and Document finishing Solutions. We are the No. 1 Partner of Kyocera Mita in Middle East and Africa and among the top 3 partners of Oce and Duplo, all World Leaders in Reprography. We are passionate about our vision to remain world class in all our activities to bring Customer Delight.
MFI Enterprise Solutions, also a part of the MFI group, is an end to end IT service and solution provider providing cutting edge solutions to clients. Enterprise Solution has its major focus into providing solutions in the financial institutions, manufacturing, retail & distribution and telecom segments through its financial solution, Enterprise Applications, Infrastructure Solutions, Unified Communications, and IT Managed Services and Consulting practice.
Formed 25years ago, headquartered in Nairobi we operate in 14 countries. Kenya, Tanzania, Uganda, Ethiopia, Rwanda, Burundi, Zambia, Angola, North Sudan, South Sudan, Zambia, Congo, Ghana and Nigeria.
We started our operations in Nigeria in 2007 and have grown steadily. Getting ready for the quantum leap for expansion now, we currently have vacancies for bright, ambitious and talented Nigerians with the right attitude/profile to pursue successful careers with us in Lagos, Port Harcourt, Kano & Abuja.
Position: Business Customer Care
Job Code: MFI-05
REPORTS TO: Head Customer Care
Job Specs: Executive – Customer Care
Location: Lagos
Job Profile:
The candidate will be responsible for front ending client related issues
Role and Responsibilities
- Will be responsible for receiving client raised issues and resolving the same with inter- department help
- Would be responsible for ensuring client satisfaction with respect to issues logged and TAT for remedy
- Would be front ending issues raised by clients both pre and post Implementations,
- Would be responsible for conducting Quarterly reviews for Clients,
Desired Profile
- A pleasing and dynamic personality with very strong communication skills
- Prior Customer Service experience or Experience in communication with corporate firms is a MUST
- Should possess a quality of understanding the clients issues and finding ways to resolve the same
- Prior customer care experience
Job Requirement:
The ideal candidates should possess the following qualification:
- Five (5) credit grades in WASC/GCE/SSCE including Mathematics, English and 3 other relevant subjects.
- NYSC discharge certificate
- Bachelor’s Degree (Minimum of Second Class Lower Division) obtained from a recognized University
- OR
- Candidates should have HND (Minimum of Upper Credit) obtained from a reputable Polytechnic/College of Technology in any of the courses listed below:
Marketing
Business Administration
Accounting
Management
Computer Science
Economics
Mathematics
Public Administration
Banking and Finance
Electronics
Electrical
- Valid Driver’s License with excellent driving skills
- Excellent Presentation and Communication skills with thorough knowledge of MS Office (Word, Excel, Power Point etc.)
- Willingness to work in any part of Nigeria
- Personal initiative and drive
Position: Business Unit Operations
JOB CODE: MFI-06
REPORTS TO: Head – Finance
Job Specs: Manager Admin and HR
Location: Lagos
Job Profile:
The candidate will be responsible for seamless operations of the business offices, its employees and welfare
Role and Responsibilities
- Will be responsible for the day to day activities of Business Activities including facilities,, maintenance, legalities etc.
- Will be responsible for employee and employer satisfaction
- Will be responsible for maintaining a very high Staff retention level
- Will initiate and ensure office supplies and requirements
Desired Profile
- A pleasant and dynamic personality with prior experience in handling the administration of a Corporate a long with MR
- Candidate should have a proven track record for his/her achievements in the past
- Candidate should be very well versed with the market and have good contacts with required people and departments.
- Prior admin and hr experience of minimum 8 to 10 years.
Job Requirement:
The ideal candidates should possess the following qualification:
- Five (5) credit grades in WASC/GCE/SSCE including Mathematics, English and 3 other relevant subjects.
- NYSC discharge certificate
- Bachelor’s Degree (Minimum of Second Class Lower Division) obtained from a recognized University
- OR
- Candidates should have HND (Minimum of Upper Credit) obtained from a reputable Polytechnic/College of Technology in any of the courses listed below:
Marketing
Business Administration
Accounting
Management
Computer Science
Economics
Mathematics
Public Administration
Banking and Finance
Electronics
Electrical
- Valid Driver’s License with excellent driving skills
- Excellent Presentation and Communication skills with thorough knowledge of MS Office (Word, Excel, Power Point etc.)
- Willingness to work in any part of Nigeria
- Personal initiative and drive
Remuneration: Will not be a constraint for the right candidate
How to Apply:
Instruction for applying: applicant needs to send their updated resume to hr@nigeria.mfios.com mentioning the job code (as mentioned above each vacancy) in the subject field.
Please note that only online applications will be processed. All applications must be received on or before 3rd June 2011. Shortlisted candidates will be contacted vide email only.
Therefore candidates are requested to check their emails regularly
