Vacancies: Assistant Service Centre Specialists, Assistant Branch Service Centre Support Specialists
Our client is the regulator and highest policy making institution for the financial services sector. Due to the attendant need to ensure appropriate personnel and capacity to effectively carry out its various statutory obligations within the institution, the Central Bank of Nigeria (CBN) has identified several positions for hire across the different directorates in the organization.
The following are the various vacancies:
Potential applicants for information Technology (IT) specific vacancies (from graduate entry level to experienced hires) are required to fill vacancies within the IT Division- Applicants will be required to hold educational and professional qualifications of a minimum of first degree/HND in Computer Science, Information Technology and related disciplines such as (Computer Engineering, Computer with Economics/Mathematics, Management Information Systems and Electrical/Electronic Engineering). A post graduate degree is an added advantage. Applicants are not expected to exceed and must be confident, self motivated and result-oriented individuals. Kindly apply for following vacancies as detailed below noting clearly on your application the reference for the vacancy you are applying for:
Position: Assistant Service Centre Specialists: Ref: NEXTCBN/LOT1ASCS
Office: Service Management Division
Role/Code/Description and Relevant Experience
The Assistant Service Centre Specialist will provide adequate First level support to users of computers, peripherals, networks and office automation systems. S/he will provide effective user support services for CBN’s IT resources (hardware, network, communication infrastructure with associated applications and business applications systems).
Responsibilities:
- Provides operational service at any time that the user calls
- Receives and logs calls from users having problems or inquiring how to use specific hardware/software
- Resolves hardware/ software problems of users within specified time frame
- Escalates hardware/software problem of users to appropriate level in support organization
- Extracts accurate information from users on symptoms identified by users
- Talks to users to team procedures followed and source of error
- Answers questions, applies knowledge of computer hardware/software and procedures
- Provide remote access/VPN support.
- Responds to ad-hoc user requests
Competence Requirements:
- Adequate knowledge of IT Service Desk
- Technical troubleshooting abilities
- Excellent customer service skills
- Adequate knowledge of networking and Communications (LAN, WAN, VolP)
- Adequate knowledge of IT security tools like PKI, RSA keon
- Adequate knowledge of CBN enterprise applications like Oracle ERP, T24, CIFTS, eFASS, FIAPPS etc.
- Understanding of how the technical infrastructure supports the business
- Adequate track record of technology delivery
- Good understanding of maintenance methods and processes
Generic Skills:
- User empathy
- Exceptional leadership and mentoring skills
- Goal orientation
- Good written and oral communication ability
- Mentoring and coaching
- Initiative
- Action planning. Motivating, Analytical mind and strong problem-solving capabilities
Experience:
- Post NYSC
Qualification:
- A first degree/HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/ Electronics Engineering)
Added advantage
- Membership of the following professional bodies is an added advantage: ITIL Practitioner/ Manager, CoBIT – Control objectives for Information and Related Technology: ISEB Specialist Certificate in Problem Management: ISEB Specialist Certified in service Desk and incident Management.
Position: Assistant Branch Service Centre Support Specialists: Ref: NEXKBN/LOT1CSS
Office: Service Management Division
Role/Code/Description and Relevant Experience
The Assistant Branch Service Centre Support Specialist will provide telephone/email support to IT users for all IT related problems and requests for information and services. S/He will interface with other IT support groups to facilitate resolution of requests received from CBN personnel.
Responsibilities:
- Provides operational service at any time that the user calls
- Receives and logs calls from users having problems or inquiring how to use specific, hardware/software
- Resolves hardware/software problems of users within specified time frame
- Escalates hardware/software problems of users to appropriate level in support organization
- Extracts accurate information from users cm symptoms identified by users
- Talks to users to team procedures followed and source of error
- Answers questions, applies knowledge of computer hardware/software and procedures
- Provide remote access/VPN support.
- Responds to ad-hot user requests
Competence Requirements:
- Adequate knowledge of IT Service Desk
- Technical troubleshooting abilities
- Excellent customer service skills.
- Adequate knowledge of networking and Communications (LAN, WAN, VolP)
- Adequate knowledge of IT security tools like PKI, RSA keon
- Adequate knowledge of CBN enterprise applications like Oracle ERP, T24, CIFTS, eFASS, FIAPPS etc
- Understanding of how the technical infrastructure supports the business
- Adequate track record of technology delivery
- Good understanding of maintenance methods and processes
Generic Skills:
- User empathy
- Exceptional leadership and mentoring skills
- Goal orientation
- Good written and oral communication ability
- Mentoring and coaching
- Initiative
- Action planning, Motivating, Analytical mind and strong problem-solving capabilities
Experience:
- Post NYSC
- A first degree/HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/ Electronics Engineering)
- Added advantage
Qualification:
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA, ITSMF
- Possession of the following certifications is an added advantage: ITIL Practitioner/ Manager, CoBIT – Control objectives for Information and Related Technology: ISEB Specialist Certificate in Problem Management: ISEB Specialist Certified in service Desk and incident Management.
How to Apply:
If you qualify and are interested in any of these positions, please send in your CV (as an attachment) stating the reference code of the position being applied for as the subject of the email.
Applicants who hail from the following state Bayelsa, Ebonyi, Yobe, Zamfara, Sokoto, Jigawa, Kebbi, FCT and Taraba are also strong encouraged to apply to fill the various positions with a view to shoring up their representation in the Bank’s work force (from graduate entry level to experienced hires) Finance and Accountancy, Mathematics, Economics, Agricultural Economists, Human Resources, Legal, Supply Chain Management, computer Sciences, information Technology, Electrical Engineering and all other relevant disciplines.
- Economic Policy – NEXTCBN/LOT2A
- Financial Systems and Policy NEXTCBN/LOT2B
- Operations NEXTCBN/LOT2C
- Corporate Services NEXTCBN/LOT2D
Applications should be submitted on or before 20th March 2012 vie email to cbnrecruitment@nextzon.com Note also that all interested applicants must ensure that the following information is clearly stated on the top left corner of their CV’s:
- Name
- State Of Origin
- Age
- Sex
- Job Code
- Role
Please note that only shortlisted candidates will be contacted.
Nextzon Business Services Limited
– We build successful enterprises.
33a Bishop Aboyade Close Street,
Victoria Island, Lagos
Tel: +234- 4616765, 4616466 Fax: + 234- 1262 6799 www.nextzon.com
