Vacancies: Customer Care Manager, Regional Manager
We are a conglomerate with vested interests in Telecommunications, Logistics and Properties. Our Corporate Head office is located in Lagos: with branches spread across the nation. We require to further opportunities and have been in business for over a decade. We require to further strengthen our team by filling the following vacant positions:
Position: Customer Care Manager: Ref: 005
Job Requirements:
- Manage and coordinate the customer services section, ensures the activities of the Customer Service Officers are well supervised.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups: benchmarking best practices: analyzing information and other relevant applications.
- Improves customer service quality results by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results: implementing changes.
- Expedite frontline actions, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
Reports to Head, Commercial
Work experience: 3 years Role experience: 2 year
Knowledge in: Time management, Good Customer Service Skills, Excellent communication and documentation skills
Skills: High Energy, Hands on approach to responsibilities
Qualification:
- Candidates must possess OND/HND/B.Sc. Degree in Management studies or related field
Position: Regional Manager North/East/West: Ref 006
Job Requirements:
- Drive the formulation and implementation of effective Performance Management System that would help sustain a performance driven culture and ensure appropriate balance between start’s personal and organizational goals.
- Champion sales excellence and the use of its tools to drive consistent delivery of selling project portfolio in the region.
- Manage the region honestly, hold up high ethical standards, and comply with all government regulations.
- Ensure the safekeeping of company assets, including structures, equipment and cash.
- Participate actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the company in the region
Reports to the Head, Commercial
Work experienced 6 years Role experienced 4 year
Knowledge in: Courier or Tclecomms Industry and its operations, Relevant Business Application System, Microsoft Office etc.
Skills: High Energy, Hand on approach to responsibilities.
Qualification:
- Candidates must possess B.Sc/HND in Bus. Admin., Humanities or other relevant degrees.
How to Apply:
Interested Candidate should Forward CV to:
Human Resources Manager,
recruirments2012@hotmail.com or P.M.B 21791, Ikeja
To reach the undersigned on or before 13th March 2012.
