Vacancies: Head Document Management Centre, Head Customer Management Centre
We are One of the Fastest Growing Life Assurance Companies in Nigeria, with Head Office in Lagos, branch network and subsidiaries widely spread within and outside the Country. As part of our growth strategy and to further strengthen our Human Capacity to meet the demands of our expansion drive, we are in need of competent, result oriented individuals to join our team in the below areas:
Position: Head Document Management Centre (DMC 001)
Report to: Head, Information & Communication Technology
Job Purpose
- To provide leadership and co-ordination for the company’s day-to-day Document Management and Post Room Function activities.
Key Accountabilities
- To supervise the maintenance of electronic filing systems to ensure that documentation is securely filed and readily retrievable
- Development policies, procedures and programmes regarding the documentation process flow, filing, archiving and document Handover activities
Education /Knowledge/skills
- A Good First Degree
- Previous experience of using electronic document management IT systems.
- At least three years experience managing a document management system for a mid-sized organisation
Position: Head Customer Management Centre, (CMC 001)
Reports to: Group-Head Marketing & Distribution
Job Purpose
- To maintain customer satisfaction by providing problem-solving resources and managing customer services staff
Key Accountabilities
- Develops customer service policies, procedures and standards for the company
- Manages a team of customer service staff (Walk-In. Contact Centre and the Customer Care Executives) to provide.
- Excellent customer service
Education /Knowledge/Skills
- First degree in English, Business Administration, Mass Communication or any related field
- Minimum of 5years working experience as customer service executives/supervisor
- Professional qualification in insurance will be an advantage.
Method of Application
Qualified applicants should send their resume to: recruitment.celimited@gmail.com not later 5th July, 2011
Identify clearly on top right hand corner of CV in BOLD the relevant position for your application.
Only shortlisted candidate will be contacted. (By e-mail & Phone call)
