Vacancies: Quickserve Champion, Senior Engineer-Workshop
Our client is dynamic and customer focused global power solution leader specializing in a corporation of complimentary service of engines and related technologies. These include Electrical Power Generation systems, filiations, fuels systems, controls, air handling and emission solutions, invites applications from suitable qualified candidates to fill the following positions
Position: Quickserve Champion
Location: Lagos
REF: 11-QC201301
(Aftermarket Department)
Job Outline:
- To drive the implementation of the ongoing performance improvement of the Quickserve Process at all branch locations.
Responsibilities
- Train and develop Service Advisors, Service Writers, and Shop Foremen in the skills, knowledge, attitude and effort required to consistently execute the Quickserve process well.
- Ensure Senior Distributor Leaders understand basic elements of the Quickserve process and resource dependencies. Keep leadership appraised of performance, issues, and needs.
- Ensure that the quantity and ratio of Service Admin staff to Service technicians at each branch is appropriate for optimum process performance, and work with Distributor senior leaders to correct related issues
- Monitor key process indicators for each branch on a daily basis to understand process performance, and provide coaching to Service staff as needed to correct problems and improve performance 1 Monitor customer feedback from each branch related survey verbatim and trend to understand how process skills and behaviors impacts customer perceptions, and work with branch staff to improve satisfaction
Requirement
- Detailed knowledge of Service processes and performance metrics
- Knowledge of Cummins Product
- Solid understanding of financial concepts(P & L) terms
- Operations & management experience
- Experienced with analytical tools and methods
- Ability to coach and motivate
Education /Professional Certification
- University, or equivalent degree in Mechanical Engineering or related discipline
- Possession of relevant certification and membership of relevant professional body will confer advantage.
Experience
- Minimum of 6 Years of relevant industry experience with at least 2 years in similar position is required.
- MBA and Understanding ability to drive service excellence in related sector will confer distinctive advantage
Position: Senior Engineer-Workshop
Location: Lagos
REF: 12-SNRENGR201301
(Aftermarket Department)
Job Outline:
- To control and supervise the day to day operation of the Workshop Teams ensuring all customer and operational targets are met
Responsibilities
- To ensure effective coordination/supervision of all Service Personnel and teams
- To ensure all Service and Customer requirements are met
- Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians, to ensure performance targets are being met
- In conjunction with the Service Champion, lead the implementation and ongoing performance improvement of the Service Initiative Process within Mining operations and our customers, etc.
Requirements
- Must be able to motivate people at all levels – Essential
- Proven man-management skills – Essential
- Technical knowledge gained in a similar industry – Essential
- Minimum of 5 years’ experience diagnosing and repairing of diesel engines – Essential
- Diesel Engines Mechanical / Electrical experience – Desirable
- Mechanical/Electrical Theory and Troubleshooting – Desirable
- Technical Qualification – Essential
- Management / Business qualification – Desirable/Willing to study external courses
- Engineering OND/HND or equivalent – Essential
Method of Application:
To apply, send cover letter and resume quoting JOB REF. NUMBER as the MAIL SUBJECT to: recruitment@kendorconsulting.com on or before 4th February, 2013
