Vacancies: Market Analyst, Deputy Manager Customer Care
We are agents to Grimaldi Group, one of the major international shipping companies specializing in RORO operations, Containers, General cargo and Project shipments. We require services of vibrant and highly experienced professionals for the following positions at our office in Lagos.
Position: Market Analyst (Ref: GAN/13/003)
A manager level position that is responsible for coordinating the day to day activities of the marketing unit. He/she must be energetic, have flair for data and possess an analytic mind.
Responsibilities
- Ensure timely submission of reports
- Accurate data presentation and interpretation
- Ensure superior data quality in reporting
- Regularly update the team with relevant market intelligence
- Develop procedures and enforce them to meet set performance target
Requirement
- A good first degree in Social or Numerate Sciences (2nd class upper preferable) from a reputable University/Polytechnic,
- An MBA or relevant professional qualification(s) will be an advantage
- Minimum of 7 years cognate experience in maritime industry including 3 years in similar position.
Position: Deputy Manager Customer Care (Ref: CAN/13/004)
This is a team leader position. The individual will be required to supervise and coordinate the activities of the customer care team dealing with customer enquiries, advisories and information.
Responsibilities
- Coordinate team activities to ensure prompt issue resolution and maximum customer satisfaction
- Provide basic information on company services to customers
- Attend to all customers requests and provide required information
- Manage all customer communication, notifications and advisories
- Follow up and support export customers to ensure no pending issues
Requirement
- A good first degree from a reputable University/Polytechnic,
- An MBA or relevant professional qualification(s) will be an advantage
- Minimum of 5 years cognate experience in maritime industry including 3 years in similar position.
Method of Application:
All Application accompanied with a detailed CV in MS-Word (not more than 2 pages) along with a passport size photo must be sent to our email
(career@grimaldi-nigeria.com) on or before 22nd January, 2013.
The subject line of the email MUST include the reference number for the position applied. No manual application at company office would be accepted,
Only short listed applicants would be contacted.
