Vacancies: Call Centre Staff, Health Services/Quality Assurance Officers Zonal
Our Client, a Health Maintenance Organization with her Head Office in Abuja and other offices in various States of the Federation. They promote quality Health to a government Agency through good ethics and professionalism. You are encouraged to apply for any of the positrons that you best qualify.
Position: Call Centre Staff (CODE 3F)
Reports to the Quality Assurance Officer/Head Medical Services.
Responsibilities:
- Ensures 24 hours a day running of the HMO and attendance to enrollees calling in for complaints.
- Should also work weekends and public holidays on a shift bases
- Must have excellent communication skills and log all complaints to the right department for solutions.
- Conversant with PABX and Call Log working environment.
- First port of call to outsiders of the organization.
- Must be discrete and confidential to information relayed on the call lines.
Requirements:
- Candidates must have a HND in Social Sciences or related field
- Computer literate
- Good Interpersonal and communication skills
- Good knowledge of NHIS Call Centre Operations and administration
- Good writing and documentation ethics.
Position: Health Services/Quality Assurance Officers Zonal (CODE 6B)
Reports to the Zonal Coordinators
Responsibilities:
- Promotes Quality Health Management at the Zones
- Sees to the smooth operations of Medicare services at the Zones
- Intermittently visit Retainership Clinics within their zones to uphold standard.
- Must be proficient in the use of modern Statistical/Epidemiological tools and some medical softwares and see that they are administered to enrollees.
Requirements:
- Minimum of a Degree or HND in Public Health, Health Management or related fields
- Must have at least 3 years Post-Graduation working experience
- Good Analytical skills, communication and interactive skills
- Good knowledge of Statistical/Epidemiological tools such as SPSS EPI INFO, etc.
How to Apply:
Please Note that all the aforementioned Positions are available and qualified persons should apply on or before 24th May 2012. Post you credentials at careers.phmlnigeria.com and revisit the site for comments on your Resume after two weeks of submission.
