Vacancies: Customer Service Representatives, Tele Sales Representatives
SWIFT Networks Limited is an innovative leader in Nigeria’s fast growing broadband telecommunication space, providing reliable high speed broadband access and voice services to business, professionals and residential customers. Due to ongoing expansion into other regions of the country and the need to sustain the highest quality services to existing and potential customers, we seek applications from exceptional candidates to fill the following challenging positions.
Position: Customer Service Representatives (Location – Lagos)
Job Objective:
- The candidates will be responsible for interacting with customers to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests.
Knowledge, Skills and Competencies
- Basic computer knowledge – the person should be adept in using search tools, browsers, email features, and CRM solutions;
- Good written and oral communication skills – fast and correct typing, with proven ability to create grammatically correct responses;
- Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service;
- Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product; Persistent and supportive attitude;
- Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization;
- Ability to relate with customers and handle telemarketing;
- Sound knowledge of telephone etiquette and excellent listening skill
Minimum qualification and Experience:
- A first degree in Computer Sciences, Electrical/Electronics Engineering, Information Technology with a minimum of 2nd class honors, upper division, from a reputable university.
- Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years’ experience in a similar position can also apply.
Position: Tele Sales Representatives
(Location – Lagos)
Job Objective
- The candidates will be responsible for communicating with potential customers through the telephone, in order to develop an effective pipeline of new business and to achieve or exceed sales targets.
Knowledge, Skills and Competencies
- Self motivation and ability to work under minimum supervision;
- Ability to work under pressure;
- Ability to work under different shift schedule (day, night and weekend);
- Persistent and supportive attitude;
- Excellent oral and written communicator able to interact with all levels of customers over the phone.
Minimum qualification and Experience:
- A first degree in Business, Social Sciences or the Humanities from a reputable university, with a minimum of Second Class (Upper division) plus at least 3 years sales experience in an organization with a proven record of success.
Method of Application
Qualified and interested candidates should apply online through http://www.swiftng.com/Home/career on or before November 7th 2011.
Only eligible candidates will be contacted.
Please note that applications received after the stipulated period will not be processed.
